Legal

Trade Rules

Last updated: June 12, 2026

These rules describe how deals work on Holdr and what both parties must do for a safe, successful trade. They supplement our Terms of Service.

1. Before you start

  • Agree on what is being traded, the price, delivery method, and timeline before opening a ticket
  • Confirm the asset, network, and USD amount match what you discussed off-platform
  • Only trade with users you are willing to trust — Holdr secures crypto in escrow, not the quality of goods or services
  • Do not proceed if anything in the ticket details looks wrong

2. Roles

Every deal has two roles:

  • Sender — deposits crypto to the deal wallet and controls release after confirming receipt of the agreed goods or services
  • Receiver — delivers the agreed item or service and provides the payout address when funds are released

Roles are assigned during deal setup. Verify you selected the correct role before the sender deposits.

3. Deposits

  • Send exactly one deposit to the invoice address on the correct network shown in the ticket
  • Do not send funds on the wrong chain — cross-network sends may be unrecoverable
  • Do not send to a completed or expired deal address
  • Wait for on-chain confirmation; the ticket updates automatically when the deposit is detected
  • If you underpay, follow the ticket prompts to top up or agree on an adjusted amount with your counterparty

4. Fulfillment

  • The receiver must deliver the agreed goods or services as described before expecting release
  • The sender must verify delivery before clicking release — release is final and cannot be undone by the platform
  • Keep proof of delivery or payment (screenshots, tracking, transaction IDs) in case a dispute arises
  • Use the ticket chat to coordinate; it creates a record support can review if needed

5. Release and payout

  • Only the sender can authorize release
  • The receiver must provide a valid payout address on the supported network before funds are sent
  • Double-check payout addresses — incorrect addresses may result in permanent loss
  • Payouts are executed automatically after release confirmation; network confirmation times vary by asset

6. Response times

Both parties should remain active during an open deal. If one party becomes unresponsive for an extended period (typically 24 hours or more), the deal may be canceled or escalated. Unresponsiveness can affect dispute outcomes and account standing.

7. Disputes

If something goes wrong — non-delivery, misrepresentation, or payment issues — open a support ticket promptly at /tickets/new. Include your deal ID and relevant evidence. Holdr reviews ticket logs and on-chain records but does not guarantee a particular outcome for off-platform agreements.

8. Prohibited trades

Do not use Holdr for:

  • Illegal goods, services, or stolen property
  • Scams, chargeback fraud, or identity theft
  • Sanctions evasion or money laundering
  • Trades that violate Discord's Terms of Service or applicable law
  • Attempts to manipulate fees, deal amounts, or platform limits

Violations may result in deal cancellation, fund holds, or permanent account restrictions.

9. Supported assets

Holdr supports BTC, ETH, LTC, SOL, BNB, USDT, and USDC on supported networks. Amounts are quoted in USD using live spot prices. Only assets and networks shown in the ticket interface are valid for that deal.